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Shipping Policy
Welcome to Chokhdi.com! We\'re thrilled to have you join our vibrant community of vendors. Here\'s everything you need to know about shipping your products:
1. Shipping Timelines:
- Vendors are responsible for ensuring timely shipping of orders.
- Please ship orders within [3-14] business days of receiving the order notification.
2. Shipping Methods:
- Vendors have the flexibility to choose their preferred shipping methods.
- We recommend providing tracking information for all shipments.
3. Shipping Rates:
- Vendors should clearly outline their shipping rates on their product listings.
- Free shipping options can enhance customer satisfaction and increase sales.
4. International Shipping:
- Vendors can choose to offer international shipping.
- Please ensure compliance with customs regulations and accurately declare product values.
5. Order Packaging:
- All orders should be securely packaged to prevent damage during transit.
- Use appropriate packaging materials to protect fragile items.
6. Communication with Customers:
- Keep customers informed about order status and shipping updates.
- Respond promptly to customer inquiries regarding shipping.
7. Returns and Exchanges:
- Vendors are responsible for handling returns and exchanges according to our Refund and Returns Policy.
8. Compliance:
- Ensure compliance with local and international shipping regulations.
- Provide accurate shipping information to avoid delays and customer dissatisfaction.
9. Updates to Policy:
- We reserve the right to update or modify this Shipping Policy as needed. Any changes will be communicated to vendors.
Thank you for being part of the Chokhdi.com community. If you have any questions or need assistance, please don\'t hesitate to contact us. Happy selling!
Refund Policy
Welcome to Chokhdi.com! We\'re excited to have you as part of our growing network of vendors. Here\'s our policy on refunds:
1. Refund Eligibility:
- Customers may be eligible for a refund if the product received is damaged, defective, or significantly different from what was described in the product listing.
- Refunds may also be issued for orders that are cancelled before they are shipped.
2. Initiating a Refund:
- Customers should contact the vendor directly to request a refund.
- Vendors are encouraged to respond promptly to refund requests and process refunds in a timely manner.
3. Return Process:
- Customers may be required to return the item(s) in their original condition and packaging.
- Vendors should clearly communicate any return instructions to customers.
4. Refund Processing Time:
- Once the returned item is received and inspected, the vendor should process the refund promptly.
- Refunds should be issued to the original payment method used for the purchase.
5. Partial Refunds:
- In some cases, partial refunds may be granted for items that are not in their original condition, damaged, or missing parts.
6. Non-Refundable Items:
- Certain items may not be eligible for refunds, such as digital downloads, gift cards, and personalized/customized products.
7. Communication with Customers:
- Vendors should maintain open communication with customers throughout the refund process.
- Provide updates on refund status and address any customer concerns or inquiries promptly.
8. Compliance:
- Vendors should ensure compliance with local laws and regulations regarding refunds and consumer rights.
9. Updates to Policy:
- This Refund Policy may be updated or modified as needed. Any changes will be communicated to vendors in advance.
Thank you for your cooperation in upholding our refund standards. If you have any questions or need assistance, please feel free to reach out. We\'re here to support you in providing excellent customer service.
Cancellation / Return / Exchange Policy
Cancellation/Return/Exchange Policy for Chokhdi.com
Welcome to Chokhdi.com! As a vendor on our platform, it\'s important to understand our policies regarding order cancellations, returns, and exchanges. Here\'s what you need to know:
1. Order Cancellations:
- Customers may request to cancel their order before it has been shipped.
- Vendors should process cancellation requests promptly and communicate with customers regarding the status of their cancellation.
2. Return Eligibility:
- Customers may be eligible for a return if the product received is damaged, defective, or significantly different from what was described in the product listing.
- Returns may also be accepted for reasons such as incorrect sizing or color.
3. Return Process:
- Customers should contact the vendor directly to initiate a return request.
- Vendors should provide clear instructions on how customers can return the item(s), including any required documentation or packaging.
4. Exchange Policy:
- Vendors may offer exchanges for items that are damaged, defective, or incorrect.
- Customers should contact the vendor to request an exchange and follow the return process outlined by the vendor.
5. Refund Processing:
- Once the returned item is received and inspected, the vendor should process the refund promptly.
- Refunds should be issued to the original payment method used for the purchase.
6. Non-Returnable Items:
- Certain items may not be eligible for returns or exchanges, such as personalized/customized products, intimate apparel, and perishable goods.
7. Communication with Customers:
- Vendors should maintain open communication with customers throughout the cancellation, return, and exchange process.
- Provide updates on the status of their request and address any customer concerns or inquiries promptly.
8. Compliance:
- Vendors should ensure compliance with local laws and regulations regarding cancellations, returns, and exchanges.
9. Updates to Policy:
- This Cancellation/Return/Exchange Policy may be updated or modified as needed. Any changes will be communicated to vendors in advance.
Thank you for your cooperation in upholding our policies. If you have any questions or need assistance, please feel free to reach out. We\'re here to support you in providing excellent customer service.
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