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FAQ

Frequently Asked Questions (FAQ) for Customers and Vendors:

For Customers:

  1. How can I place an order on Chokhdi.com?

    • Simply browse through our website, select the desired products, and add them to your cart. Proceed to checkout, fill in the necessary details, and complete the payment to place your order.

  2. What payment methods are accepted?

    • We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. You can choose the most convenient option during checkout.

  3. What is your shipping policy?

    • Our shipping policy may vary depending on the vendor. Please refer to the product page for specific shipping details. Generally, we strive to process and deliver orders promptly.

  4. How can I track my order?

    • Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

  5. What is your return policy?

    • We have a flexible return policy to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may initiate a return within a specified period. Please refer to our Returns & Refunds page for detailed information.

For Vendors:

  1. How can I become a vendor on Chokhdi.com?

    • To become a vendor, you can sign up for a vendor account on our website. Once your account is approved, you can start listing your products for sale.

  2. Are there any fees for becoming a vendor?

    • We offer different membership plans for vendors, each with its own set of features and fees. You can choose the membership plan that best suits your needs.

  3. How do I manage my products and orders?

    • As a vendor, you will have access to a vendor dashboard where you can manage your products, track orders, and view sales reports. Our user-friendly interface makes it easy to navigate and operate your vendor account.

  4. What is the payment process for vendors?

    • Vendors receive payments for their sales according to the agreed-upon terms. Payments are typically processed periodically, and vendors can view their earnings in their dashboard.

  5. Is there any support available for vendors?

    • Yes, we provide dedicated support to our vendors to assist them with any queries or issues they may encounter. You can reach out to our vendor support team for assistance via email or live chat.