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Cancellation/Return/Exchange Policy for Chokhdi.com

Welcome to Chokhdi.com! As a vendor on our platform, it\'s important to understand our policies regarding order cancellations, returns, and exchanges. Here\'s what you need to know:

1. Order Cancellations:

• Customers may request to cancel their order before it has been shipped.
• Vendors should process cancellation requests promptly and communicate with customers regarding the status of their cancellation.

2. Return Eligibility:

• Customers may be eligible for a return if the product received is damaged, defective, or significantly different from what was described in the product listing.
• Returns may also be accepted for reasons such as incorrect sizing or color.

3. Return Process:

• Customers should contact the vendor directly to initiate a return request.
• Vendors should provide clear instructions on how customers can return the item(s), including any required documentation or packaging.

4. Exchange Policy:

• Vendors may offer exchanges for items that are damaged, defective, or incorrect.
• Customers should contact the vendor to request an exchange and follow the return process outlined by the vendor.

5. Refund Processing:

• Once the returned item is received and inspected, the vendor should process the refund promptly.
• Refunds should be issued to the original payment method used for the purchase.

6. Non-Returnable Items:

• Certain items may not be eligible for returns or exchanges, such as personalized/customized products, intimate apparel, and perishable goods.

7. Communication with Customers:

• Vendors should maintain open communication with customers throughout the cancellation, return, and exchange process.
• Provide updates on the status of their request and address any customer concerns or inquiries promptly.

8. Compliance:

• Vendors should ensure compliance with local laws and regulations regarding cancellations, returns, and exchanges.

9. Updates to Policy:

• This Cancellation/Return/Exchange Policy may be updated or modified as needed. Any changes will be communicated to vendors in advance.

Thank you for your cooperation in upholding our policies. If you have any questions or need assistance, please feel free to reach out. We\'re here to support you in providing excellent customer service.